Returns

At This Old Farm Shop, we are committed to providing you with quality products and exceptional service. If you find yourself unsatisfied with your purchase, we offer the following return policy:

Eligibility for Returns

• Only unused items are eligible for return.
• Items must not have been installed, used, or altered in any way.
• The return request must be initiated within 45 days of the original purchase date.

Return Process

To initiate a return, please follow these steps:

1. Contact us at [email protected] to request a return authorization.
2. Provide your order number (if you have one), item details, and the reason for the return.
3. We will provide you with instructions on how to proceed.

Return Shipping

• The customer is responsible for covering the return shipping costs.
• We recommend using a trackable shipping method to ensure the safe and timely return of the item.

Packaging

• Items must be returned in their original packaging to ensure safe transit.

Inspection and Refund

• Once we receive the returned item, it will be inspected to ensure that it meets the eligibility criteria.
• If the item is in unused and resalable condition, a refund will be issued using the original payment method.
• Please allow [1-5] business days for the refund to be processed after the returned item is received and inspected.

Non-Refundable Items

• Custom-made or personalized items may not eligible for return or refund unless they arrive damaged or defective.
• Items that have been used, installed, or altered will not be eligible for a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. Provide photos of the damaged or defective item as well as the packaging for assessment. We will provide instructions for returning the item and offer a replacement or refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Exceptions:

This return policy applies only to products purchased directly from This Old Farm Shop. If you purchased our products through a third-party retailer, please refer to their return policy.

We appreciate your business and strive to ensure your satisfaction with every purchase. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Thank you for shopping with This Old Farm Shop!